FREQUENTLY ASKED QUESTIONS
What are non-sparking tools and why do I need them?
Non-sparking tools are essential in industries where combustible materials are present and are designed to prevent the creation of sparks which could cause ignition leading to an explosion. These tools are essential for industries such as oil and exploration and production. refineries and petrochemical plants, shipbuilding and marine industries, mining and aerospace. Learn more about our range of non-sparking tools and their applications here.
What materials are used to make your non-sparking tools?
Our non-sparking tools are made of non ferrous metals such as beryllium copper, aluminium bronze, and brass, which do not generate sparks. Each material has unique properties and benefits that ensure safety and durability. Find out more about the materials and their benefits here.
Are your insulated tools rated for high-voltage environments?
Yes, our insulated tools are specifically designed and tested to provide protection in high-voltage environments up to 1000V AC and 1500V DC. They meet international safety standards, including IEC 60900 and ASTM F1505. To see our full range of insulated tools and their ratings, click here.
How do I place an order for what I need?
Orders can be placed by contacting our sales team who will work with you to confirm your exact requirements. You can do this by contacting us via phone or email or using this form. If the items that you require are listed then please include the SKU numbers, if they aren't then let us know what you are looking for and we will do our best to find the items for you.
How can I ensure that I am buying the right tools for my needs?
We recommend speaking directly with one of our experts who can provide personalised advice based on your specific requirements. You can also read customer testimonials and reviews to learn more about the effectiveness of our tools in various applications. Contact our support team or read customer stories here.
How do I place an order for what I need?
We understand that your specialised tooling needs are likely unique to you, therefore we ask customers to make an enquiry to confirm exactly what you need. We will then provide a quote that details the cost and the arrangements for delivery. Once payment has been received we will process the order and have the goods shipped to you.
Can I custom order tools that are not available on your website?
Absolutely. We understand that specific jobs require unique tools. The products shown on our website only represent a fraction of those that we are able to source and supply. If you cannot find what you are looking for on our site, please contact us directly, and we can discuss custom order options.
How long will it take for my items to be delivered?
Many factors can influence the delivery time for an order, including the; order size, items ordered, quantity of items ordered and item availability. As we also source and manufacture specialised items specific to customers' needs we aim to provide an estimated delivery time as a quote is issued. These estimated times are subject to change should the time between a quote being issued and payment being received by more than two weeks.
How are returns handled?
Due to the nature of the products we supply, we cannot offer returns. We strive to ensure that we understand your specific requirements before providing you with a quote. Once received, we encourage customers to ensure the quote reflects exactly what they need before processing payment. Receipt of payments acts as confirmation that the quote is accurate. Orders will only be placed once payment has been received,